Crucial MX500 suddenly dead :(

[eru777]

Hello everyone. Do you see anything wrong with this drive? It can't be seen by the BIOS.
I may have a multimeter somewhere, complete beginner though, can you help me diagnose?

 

[Shrek]

Is it under warrantee?

Exciting New Discovery (youtube.com)

Does your multimeter measure capacitance? (some do), or just look for shorted capacitors.

But if your data is important, this is not the place for a beginner to learn.

 

[ir_cow]

If you want the data off of it, send it off to a recovery place. Otherwise now it's e-waste

 

[SPDIF]

If it's completely dead, and even not seen by the bios then most likely electronics fault. Most of the times a cap that shorted. But you better leave to a professional if you want to save data.
Don't even try to repair it by yourself. And you also need expensive professional tools do this.
Here's a video where they repair a MX500 with a shorted cap inside, to give you an idea what you are up against.

 

[ThrashZone]

Hi,
Use a different sata data cable.

 

[kevsamiga]

I've seen videos on youtube where you may have some success bringing back SSD drives from the dead. You leave a SSD powered for several hours (possibly overnight) but have the data cable disconnected only power cable applied. Eventually the drive performs diagnostics/maintainance and fixes itself out from it's unusable state and brings itself back to life. Give it a try you have nothing to lose.

 

[eru777]

hello everyone, the drive was bricked and thrown into the garbage. For posterity's sake, update your drives' firmware . This line of drives has a fault that if you don't update may brick your drive. Never buy crucial again.
I tried everything under the sun but it just doesn't work.

 

[RJARRRPCGP]

I don't like the MX500s, either!

 

[freeagent]

I don't like the MX500s, either!

Me neither, I had one die too.

 

[LabRat 891]

hello everyone, the drive was bricked and thrown into the garbage. For posterity's sake, update your drives' firmware . This line of drives has a fault that if you don't update may brick your drive.

Sadly, Crucial is/was not alone in this fault. IIRC, I have a couple bricked SSDs from a similar issue.

Never buy crucial again.
I tried everything under the sun but it just doesn't work.

I've had to RMA Crucial DDR2 Ballistix 3x, back in the (Vista-era) day.
Crucial spec'd the sticks just a little higher than they could really sustain. (IIRC, Corsair is going through similar, today)

They're not always the most reliable and refined, out the door (consumer facing products)
But! I've had nothing but good experiences w/ their warranty/RMA.

They're also one of the VERY FEW companies you can buy from, that may actually make the NAND and DRAM in an SSD (Integration).

Yes, I'm 'defending' Crucial.
They're an American(Idaho) design+fab (rare), and they've been more-willing to work with the enthusiast community than others.

hello everyone, the drive was bricked and thrown into the garbage.

Unfortunate. At least (previously) on RAM, Crucial would RMA even w/o proof of purchase.

NTM, The drive is still sold, today; and you already are familiar w/ the internals.

If you were still w/in Warranty term, but lacked ancillary info for RMA w/ Crucial, there were still options. Perhaps, not worth the hassle though.

 

[bonehead123]

And just an FYI:

ANY drive can fail at any time and WILL at some point, however it seems that certain brands/models seem to last longer and be more reliable than others...

Personally, I prefer WD in this regard, as I have NEVER, EVER had one fail on me (but they probably did at some point after I got rid of them), all the way back to their 10k Raptors, of which my nephew still uses a few for bulk storage only

 

[RJARRRPCGP]

Me neither, I had one die too.

Mine didn't die, but I saw the signs (SMART) that there was an imminent failure!

 

[freeagent]

Personally, I prefer WD in this regard, as I have NEVER, EVER had one fail on me

I do too. But.. I have had a few dead Raptors in the past. I also had a Revo Drive kaf on me. Other than that.. no problems. I quit using Seagate eons ago.. had a couple of those go too.. forgot about that.

 

[LabRat 891]

I do too. But.. I have had a few dead Raptors in the past. I also had a Revo Drive kaf on me. Other than that.. no problems. I quit using Seagate eons ago.. had a couple of those go too.. forgot about that.

Seagate ended up on my S**t-list because of a 1TB drive that an hero'd.
It was a known issue, and Seagate not only never addressed it, they kept selling them.
I've passed-up 'deals' on their NVMEs, entirely because of that bad experience.

Gigabyte is on 'the list' because of RMA denial back-in-the-day, and gross oversights in QC these days.

In this case though, Crucial *did* address the issue.
It's merely unfortunate OP didn't stumble upon the firmware before this happened.
Regardless, 1 failed product that had a fix published, isn't reason-enough to go onto one's s**t-list IMHO.

 

[eru777]

I don't really care if they have RMA or not. It won't give me 4 years worth of data that I irrevocably lost. Still, it's nice that crucial offered to send me a replacement, but I didn't avail of that.

 

[neatfeatguy]

I don't really care if they have RMA or not. It won't give me 4 years worth of data that I irrevocably lost. Still, it's nice that crucial offered to send me a replacement, but I didn't avail of that.

That seems silly on your end.

I keep data backed up in multiple spots for important things. My OS drive has a couple of games on it and that's pretty much it aside from programs such as GPUZ, CPUZ and so on.

Important things for me are the photos/phone videos of the kids and pets. Important files of various things I would hate to lose, but not be able to live without and all my plex server movies/shows. I've got all these things backed up on multiple back up drives. I even have some data I've backed up on DVDs. Redundancy is your friend.

As for Crucial MX500, still rocking the 256GB one I picked up 5 or so years back as my OS drive.

 

[Shrek]

I have an old Micron drive (Micron bought up Crucial) that I hope doesn't die.

 

[freeagent]

I have an old Micron drive (Micron bought up Crucial) that I hope doesn't die.

On my crucial I am positive it was not a nand issue, since it was still at 98% health

 

[Shrek]

The old saying 'if it ain't broke don't fix it' does not hold here.

 

[eru777]

That seems silly on your end.

I keep data backed up in multiple spots for important things. My OS drive has a couple of games on it and that's pretty much it aside from programs such as GPUZ, CPUZ and so on.

Important things for me are the photos/phone videos of the kids and pets. Important files of various things I would hate to lose, but not be able to live without and all my plex server movies/shows. I've got all these things backed up on multiple back up drives. I even have some data I've backed up on DVDs. Redundancy is your friend.

As for Crucial MX500, still rocking the 256GB one I picked up 5 or so years back as my OS drive.

it's just that I don't want a drive from this company, even if it's free. But you're right, this taught me to backup important data. Which I mostly had done.